Essential Job Duties and Responsibilities
- Perform administrator functions such as user management, profiles, roles, permissions, validation rules, assignment rules, queues, licenses, capacity, and storage management
- Provide production support and troubleshooting – level 1 support including access issues (field level, profile level), validation issues, reports, views on both Classic and Lightning.
- Build and maintain custom applications on the SFDC platform, including data models, business logic, user interface, and workflows
- Create, deploy and monitor change sets
- Perform testing of new functionality and SFDC seasonal releases
- Prepare data files and upload the data to Salesforce.com using data loader, data import wizard and other 3rd party tools.
- Create reports in SFDC to meet operational requirements including maintaining a standard set of queries/reports to satisfy requirements; validate queries/reports created by others in the organization and assist in the interpretation of data.
- Execute Change Management process, including maintaining updated documentation and data dictionary
- Complete regular system audits and preparations for upgrades
- Stay current with new Salesforce features and functionality to provide technical guidance and feasibility of Force.com solutions
- Become an expert in our business processes in order to develop and improve internal business systems
Education and/or Experience
- At least 2+ years' experience administering and configuring SFDC environment with deep knowledge of the declarative (point and click) capabilities.
- Ability to define and suggest data model – standard and custom objects with look up and master-detail relationships.
- Experience designing and implementing custom functionality and business processes using the Force.com platform
- Knowledge of established Salesforce.com standards, best practices, and platform features
- Expertise building workflows using standard workflow automation, Process Builder and Flow
- Expertise with formula fields and validation rules
- Demonstrated mastery of SFDC analytic capabilities
- Demonstrated mastery of Salesforce Data Loader and mass upload processes
- Experience working in Lightning preferred